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COVID19 POLICY

As we navigate the changing nature of the pandemic we thank you for your support and your flexibility in adhering to the required changes.
 

By doing this it allows us to know the space we are working in and providing for yourself and others is a safe healing environment.

Below we have outlined the newest information regarding care available at Red Bridge, Checking inFace Masks along with updates to three additional areas of change:

Patient Alert / Physical Distancing / Hygiene

If you are viewing on a mobile device please scroll down to read all four sections

Alyssa and Scott – Red Bridge Family Acupuncture

UPDATE - COVID19 - Winter 2023

We are constantly adjusting our clinical operations to adhere to the latest government directives. By supporting us and adhering to the Melbourne Metropolitan COVID safe guidelines you can help us continue to help you.

Current Red Bridge Family Acupuncture COVID safe clinic guideline are outlined below.

*Updated July 2023*

 

We are pleased that Allied Health practices are able to offer routine care within Covid safe guidelines.

 

We have received updated guidelines from our association regarding government changes to the wearing of face masks.

 

It is no longer mandatory for visitors to Red Bridge Family Acupuncture Healesville to wear face masks. Masks are also no longer mandatory for staff members at Red Bridge Family Acupuncture. It is still encouraged that people use masks in if you are in a post covid isolation period out of respect and care for the staff and other patients at Red Bridge. We do also encourage you to wear a mask if you are currently experiencing any other cold, flu or upper respiratory symptoms.

If your appointment falls at a time that you have covid19 and are still within the suggested isolation period we request that you notify us so that we can reschedule your appointment and provide you with telehealth support.

 

To ensure we keep our clinic, patients, family and community safe continue to use good personal hygiene practices and please do not attend Red Bridge if you have any signs, symptoms or contacts that indicate potential COVID19 infection.

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Patient Alert

Please read the following

If you have any of the following symptoms:

  • Fever

  • Cough

  • Sore Throat

  • Shortness of breath

OR

  • Have been in contact with a known or suspected COVID19 case

PLEASE DO NOT ATTEND THE CLINIC

Instead, call us on (03)59061494 so we can advise you of the appropriate course of action.

Thank you in advance for keeping Red Bridge Family Acupuncture, our patients, staff and families safe.

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Physical Distancing

Physical distancing in Reception

To best support the health and safety of our patients at Red Bridge Family Acupuncture Healesville we are  requesting you observe physical distancing suggestions in the reception area.

We ask that if you notice there is more than two patients being attended to in reception upon your arrival you wait for space to become available prior to your entry.

 

You are welcome to wait either in our outdoor waiting area or in your vehicle.

By supporting us in this area we can ensure the clinic space adheres to physical distancing advice. Ensuring the health and comfort of all patients in clinic.

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Hygiene

Hygiene Policy

In order to ensure we are providing a hygienic and sterilized environment for each patient we always maintain a high level of cleanliness at Red Bridge Family Acupuncture.

In particular additional attention is paid to:

  • treatment room

  • light switches

  • door handles

  • toilet

  • shared flat surfaces

We are also using pillow liners which are replaced between each patient.

We also request our patients do the following to support these practices:

  • Please use hand sanitizer provided on entry and exit of clinic.

  • Please bring your own water bottle as we have put the water fountain away for now.

  • Please wear a mask if you are experiencing any cold and flu or upper respiratory symptoms.

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